IMPORTANT UPDATE — NATIONAL CANADIAN POSTAL WORKERS' STRIKE

Unless requested otherwise, we typically use Canada Post's expedited parcel service (the rate for which is calculated based on total size and weight, including packaging) and insure the parcel for the paid value of eligible item(s). Please note that Canada Post considers certain items to be non-insurable for loss and/or damage. For example, bank notes and coins are non-insurable for loss or damage, whereas fragile items (e.g., ceramics, glass, porcelain, mirrors, crystal, pottery, and china) are insurable for loss but non-insurable for damage.

There is an additional charge for any packing materials that may be required, as well as a labour charge of $25/hour for the time spent by Auction House staff packaging the items and preparing them for shipment (e.g., we would charge $12.50 for a half-hour of time). As soon as your shipment is ready to go, a tracking number will be provided to you in an email that comes directly from Canada Post. We'll get in touch with you if the requirements for your particular shipment differ from what is described above for any reason.  

Once applicable shipping and handling costs have been determined, the Buyer's credit card on file (i.e., the credit card associated with the HiBid registration that was used in the auction) will automatically be charged and an updated receipt will be provided by email. Please note that we will not process the shipment of any items for which there is an unpaid balance owing, and that items will only be released for shipment after the applicable charge for shipping, handling, and materials has been paid.  

Unfortunately we cannot provide shipping quotes in advance, as we're unable to determine the shipping rate (or any additional charges for packing materials and labour that may be applicable) until after an item has been packaged, measured, and weighed. However, we understand that sometimes a rough estimate may be helpful and we encourage you to consider using Canada Post's online rate calculator if that would give you some peace of mind. The postal code for Moe's Auction House is C0A 1J0. (If using the online rate calculator, please be aware that the packaged dimensions of your shipment will be larger than the dimensions of the item on its own and also that the shipping rate indicated by the calculator does not include any additional charges for packing materials and labour that may be applicable.) 

For larger items, such as furniture, it may not be possible or cost-effective to ship via Canada Post. In these cases, it is the Buyer’s responsibility to make their own delivery arrangements with a third-party courier or transport/shipping/moving company. MOE’S AUCTION HOUSE DOES NOT CURRENTLY OFFER DELIVERY SERVICES; however, we will do our best to coordinate with Buyers and their preferred transport/shipping/moving company in cases where delivery is required. Please contact us at support@moesauctions.comor 902-330-MOES (6637) prior to the scheduled pick-up event for the auction if you intend to make delivery arrangements with a third-party courier or transport/shipping/moving company. 

MOE'S AUCTION HOUSE IS NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT MAY OCCUR AFTER AN ITEM/PACKAGE LEAVES OUR CUSTODY FOR SHIPMENT BY A THIRD-PARTY CARRIER (e.g., Canada Post, a courier, or a transport/shipping/moving company) AND SHALL NOT BE HELD LIABLE IN THE EVENT OF ANY SUCH LOSS OR DAMAGE. 

Although we always try our best to package items so that they are safe in transit, unfortunately we cannot guarantee the safe delivery of shipped items, nor can we guarantee that Canada Post will honour loss/damage claims for eligible insured items. Accordingly, SHIPPING REQUESTS ARE ULTIMATELY AT THE BUYER'S OWN RISK.